Refund policy

We only accept return requests under the following strictly defined conditions:

• Incorrect Product Delivered: If you received an item that is entirely different from what you ordered.

• Damaged Product: If the product arrives physically damaged or defective.
  
  

  Mandatory Video Evidence Requirement

  To protect both our business and our customers against fraudulent claims, we enforce a strict video verification policy.

  • You must record a continuous, unedited video of the parcel being opened (unboxing video) from the moment you receive it.

  • The video must clearly show the shipping label, the condition of the outer packaging, and the exact state of the item inside as it is unveiled.